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Customer Service Agent

Job Description

Advanced Call Center Technologies, just a short drive from Providence, is seeking Customer Service Representatives to join our team. Are you looking for a long term career opportunity with a company that will help you get to the next level? If so, apply now for an instant interview! ACT promotes from within! Apply now to fast track your career!


"Join Our Talent Network by texting ACTTODAY to 51893"


We offer Customer Service Representatives:



  • PAID TRAINING! You can be successful even without experience!

  • Opportunities to advance, 95% of our leadership team started as Customer Service Representatives!

  • Hourly, overtime, and tremendous bonus opportunities

  • Full time schedules and job stability

  • Fantastic supervisors and a positive environment

  • Affordable benefits for you, your spouse, and/or children after 90 days

  • Paid time off and paid holidays after 90 days


 


Position Summary


Customer Service Representatives primarily receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Customer Service Representatives use their excellent communication and interpersonal skills with every contact to provide world-class customer service.


Essential Duties and Responsibilities



  • Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.


  • Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.


  • Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.


  • Multi tasks to document while speaking with the consumer.


  • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients' specific quality standards.


  • Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.


  • Is consistently at work and on time


  • Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.


  • Other duties as requested by management



Minimum Qualifications


Education: High School diploma or GED.


Must be able to successfully pass criminal background check


Data entry and basic computer skills


 


 





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